Refund Policy

We want you to be completely satisfied with your IPTV Smarters Pro streaming experience. This page explains exactly when a refund can be issued, so there are no surprises.

Eligibility Window

Refund requests must be submitted within 3 days of your original purchase. Requests made after this 3-day window has expired cannot be accepted.

What Qualifies for a Refund

Refunds are issued only where there is a confirmed, serious technical fault on our side that prevents the service from working and that our support team is unable to resolve. Qualifying issues include:

• Your login credentials do not work and cannot be restored.
• The service is persistently unavailable due to a fault on our servers.
• Severe, continuous buffering that our team cannot fix after troubleshooting with you.

You must contact support first and give us a reasonable opportunity to diagnose and fix the problem. The vast majority of issues are resolved quickly, and a refund is considered only if the fault cannot be corrected.

How to Request

To request a refund, contact our support team via Telegram within the 3-day window. Please provide your order email address and a clear description of the problem, including any error messages or screenshots, so we can verify the issue.

Processing Time

Approved refunds are processed within 24 hours. Depending on your bank or payment method, it may take 3-5 business days for the funds to reflect in your account.

Non-Refundable Circumstances

Refunds will not be granted after the 3-day window has expired; where the problem is caused by your own device, internet connection, or ISP throttling; where you have simply changed your mind or are dissatisfied for reasons unrelated to a technical fault; where you declined to work with support to troubleshoot; or if your account was suspended for a violation of our Terms of Service (e.g., account sharing, restreaming).